Case Study: Restoration 1 of the Low Country
Overview: Restoration 1 of the Low Country and EverConnect Live
Restoration 1 of the Low Country was established in 2017. They provide remediation for water damage, fire damage, mold, and biohazards. Von Reagan, the owner, started his business eager to serve the community and make his franchise a success.
Initially, Von was focused on making the phone ring and getting jobs. After going through franchise training and obtaining necessary equipment, he began to research and test lead generation partners to help his business build a reputation. Von reached out to EverConnect for assistance with lead generation.
Restoration 1 of the Low Country partnered with EverConnect Live for lead generation. EverConnect Live provides leads at a fixed price.
The partnership has proven beneficial. It increased lead volume and quality, contributing to the company's growth and continued success over the last several years.
Looking ahead, Restoration 1 of the Low Country plans to continue investment in growth. Von’s proactive approach ensures they stay busy and competitive. They are focused on leveraging both current and new strategies for market presence.
Hear from Von Reagan, Owner of Restoration 1 of the Low Country
Background: About Restoration 1 of the Low Country
Established in 2017, Restoration 1 of the Low Country is a restoration provider for both residential and commercial clients. Based in South Carolina, they serve the Low Country and Summerville.
Von Reagan, the owner, leads with a focus on building relationships in the community. Business development and marketing have always been a top priority, to ensure potential customers remember to call Restoration 1 of the Low Country when a need for restoration services arises.
The team at Restoration 1 of the Low Country includes about 15 professionals. The team is committed to delivering exceptional results and making properties look like new again.
Their restoration professionals are passionate about helping customers and providing assistance 24/7.
The company offers a wide range of services, catering to various customer needs. These include water damage, fire damage, mold remediation, and biohazard services for homes and businesses. Additionally, they provide storm response, emergency cleanup, odor removal, and air duct cleaning.
The Problem: Needing Leads to Establish a Reputation and Meet Growth Goals
Starting from scratch, Von's primary challenge was generating enough leads to keep his business afloat. He needed a reliable way to get his phone ringing and create opportunities to secure jobs.
The initial goal was to maximize lead opportunities and drive revenue without wasting time and resources on unqualified leads.
They needed to ensure these leads were high-quality. The leads also had to align with their services and values.
After going through franchise training and obtaining necessary equipment, Von began to research and test lead generation partners to help his business build a reputation.
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The Solution: Partnering with EverConnect Live for Lead Generation
To address the need for more leads, Restoration 1 of the Low Country turned to EverConnect Live.
This lead generation service offers a unique approach to connecting contractors with customers. Its hassle-free system allows businesses like Restoration 1 of the Low Country to focus on their work rather than marketing.
Here's how EverConnect Live works:
- Direct Calls. When customers call, EverConnect Live routes these calls to the contractor.
- Service Appointments. The contractor answers the call, sets up the appointment, and delivers the service.
- Payment. After job completion, the customer pays the contractor directly.
- Billing for Leads. Leads are provided at a fixed rate. Each lead is tracked, and Restoration 1 of the Low Country is billed based on the service agreement.
What sets EverConnect Live apart is its exclusive leads.
EverConnect sends each lead to only one partner. This means Restoration 1 of the Low Country doesn’t have to compete with other contractors for the same job.
While not every lead guarantees a job, the top partners of EverConnect Live close about 90% of the leads. For Restoration 1 of the Low Country, every phone call was seen as an opportunity to get into a house and potentially secure a job.
Another advantage is the fair and flexible pricing.
EverConnect provides leads at a fixed rate, based on the cost per service in each market. Restoration 1 of the Low Country pays only for valid leads related to the services they offer. There are no charges for wrong numbers, no setup or monthly fees, and no long-term contracts.
Von has appreciated the consistent flow of leads from EverConnect and has never paused the lead generation efforts, but the account can be paused anytime.
With dedicated account managers and a system focused on delivering quality leads, Restoration 1 of the Low Country found a reliable partner in EverConnect Live.
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The Results: Measuring the Impact of EverConnect Live on Restoration 1 of the Low Country
The partnership with EverConnect Live has proved to be highly successful for Restoration 1 of the Low Country.
When compared to other alternatives, EverConnect Live stood out in several ways.
When calls don't lead to bookings – EverConnect has a unique approach. Unlike many other companies, these calls don't count as chargeable leads.
The intuitive dashboard provided by EverConnect empowered Von to manage leads with ease and ensure that no opportunities were missed. This user-friendly tool offered Von the flexibility to start, pause, or stop services at any time, giving him complete control over his lead generation efforts.
EverConnect Live also delivered high-quality leads. By treating every call as a potential job, Restoration 1 of the Low Country was able to increase its market share and drive revenue.
EverConnect's model ensured a steady stream of opportunities, allowing Von's team to focus on converting leads into jobs. By never pausing their lead generation efforts and viewing every call as an opportunity, Von's business saw significant growth.
The model proved to be scalable, allowing Von to expand his efforts during high-demand periods, such as after natural disasters like Hurricane Florence.
The return on investment showcased the effectiveness of EverConnect's lead generation model. Von expressed his satisfaction with EverConnect, stating:
"If you like money, it's a no-brainer. Our experience with EverConnect is not an experiment; there's a return on investment, and that's what we're looking for. Keeping our employees busy so they can feed their families is our priority, and EverConnect helps us achieve that."
The Future: Looking Ahead for Restoration 1 of the Low Country
The partnership between Restoration 1 of the Low Country and EverConnect has been a game-changer for Von's business.
As Restoration 1 of the Low Country looks to the future, continued investment in growth remains a priority. Von has also invested in paid search advertising through EverConnect to optimize his lead flow.
The team at Restoration 1 of the Low Country has found great success in using the combination of services, Von stated:
“(EverConnect) works, and it comes back to the return on investment. Live calls will work pretty good, and paid ads will work pretty good. But when they’re both working together, that’s how you maximize it”
By leveraging EverConnect's comprehensive lead generation solutions, Von has been able to achieve consistent growth, maximize opportunities, and ensure a high return on investment.
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Interested in learning how EverConnect can boost your business?
Contact Us to learn more about our live phone call leads and additional lead generation services.
As a proud partner of Restoration 1, EverConnect is excited to offer franchisees an exclusive discount. Check out the details here or talk to our team to learn more.
